5 Taking in a Prescription
Outcome:
Prescription is appropriately accepted from customer with adequate information to allow accurate dispensing and supply.
Potential Risks:
Insufficient information acquired from customer to allow safe and appropriate medication supply.
EPA Template
| Element | Performance Criteria Description |
|---|---|
| Prescription Review | Prescription is checked for legality, validity and completeness according to all relevant jurisdictional requirements:
- Ensure prescription fulfills PBS requirements (if applicable) |
| Confirm Patient details | - Confirm correct patient, patient address, and date of birth
- Confirm Medicare/Concession status (i.e. Repat, CTG, etc) |
| Confirm Patient Preferences | - Generic brand preferences
- Confirm item(s) required for supply - Confirm if CMI/patient information required - Confirm if patient has any specific questions to address - Confirm timing for supply (i.e. Is patient waiting or calling back?) |
| Confirm Relevant Medical History | Applies a disciplined and systematic process to gather relevant information from patient:
- Has the medication been used before? |
| Clinical Review/Reasoning | Individualised assessment of the appropriateness of the prescribed medication in the context of the specific patient including the indication and feasibility of use:
- Consider the personal characteristics, preferences, values, beliefs and cultural and linguistic diversity of the individual |
| Finalising Prescription In-take | - Prescription placed in appropriate area in dispensary in accordance with local procedures within the pharmacy
- Handover of any relevant information is provided to pharmacist - Closing communication to patient (e.g. Thanks for waiting, we will call out your name when your Rx is ready) |
| Collaboration and Agency | - Clarification is sought for any further information required and appropriate action taken
- Identify and acknowledge any professional or personal limitations and seek support where necessary |
