8 Taking in a Prescription

Outcome:

Prescription is appropriately accepted from customer with adequate information to allow accurate dispensing and supply.

Potential Risks:

Insufficient information acquired from customer to allow safe and appropriate medication supply.

 

EPA Template

Element Performance Criteria Description
Prescription Review Prescription is checked for legality, validity and completeness according to all relevant jurisdictional requirements:

- Ensure prescription fulfills PBS requirements (if applicable)
- Ensure prescriptions for S4s, S8s and Monitored Medicines comply with the Medicines and Poisons (Medicines) Regulation 2021
- Q Script check performed (if applicable)

Confirm Patient details - Confirm correct patient, patient address, and date of birth

- Confirm Medicare/Concession status (i.e. Repat, CTG, etc)

Confirm Patient Preferences - Generic brand preferences

- Confirm item(s) required for supply

- Confirm if CMI/patient information required

- Confirm if patient has any specific questions to address

- Confirm timing for supply (i.e. Is patient waiting or calling back?)

Confirm Relevant Medical History Applies a disciplined and systematic process to gather relevant information from patient:

- Has the medication been used before?
- Confirm allergies/ADRs
- Does the patient have any medical conditions?
- Is the patient taking any medicines, including OTC and CAMs:
- Pregnancy/BF status (if applicable)

Clinical Review/Reasoning Individualised assessment of the appropriateness of the prescribed medication in the context of the specific patient including the indication and feasibility of use:

- Consider the personal characteristics, preferences, values, beliefs and cultural and linguistic diversity of the individual
- Consider potential adherence issues based on communication skills, health literacy, visual/hearing impairment, physical limitations (e.g. swallowing difficulties, dexterity issues, etc)

Finalising Prescription In-take - Prescription placed in appropriate area in dispensary in accordance with local procedures within the pharmacy

- Handover of any relevant information is provided to pharmacist

- Closing communication to patient (e.g. Thanks for waiting, we will call out your name when your Rx is ready)

Collaboration and Agency - Clarification is sought for any further information required and appropriate action taken

- Identify and acknowledge any professional or personal limitations and seek support where necessary

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School of Pharmacy Preceptor Handbook Copyright © 2023 by The University of Queensland is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.

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