8. Check your knowledge

All the answers to the quiz questions can be found in this module.

Your response data will not be gathered if you answer the questions below. Take a screenshot of Your result at the end of the quiz if you are required to show you have completed it.

If you are required to get a certificate with your name, take this version of the Communicate and collaborate quiz (requires a UQ login).

Note for Teaching staff: You can download and embed both the module and H5P quiz in your course.

Module summary

Online communication

• Communicating online can be more efficient but disruptions to the normal flow of conversation can make it more challenging.
• Being able to communicate online effectively is a key digital skill.

Collaboration tools

• Use online tools to send messages, hold online meetings, plan and collaborate on documents.
• Check the privacy settings of any tool that you use so that you limit the availability of your data.

Writing formal emails

• Use a more formal style when emailing university staff than you use for friends.
• Be clear and concise when writing emails.

Online group work

• Online collaboration tools can make it easier for you to work with your group.
• Communicate regularly, plan ahead and define your next steps to prevent issues.

Online meetings using Zoom

• Check your camera and audio are on or off as required to avoid issues.
• Make sure to mute yourself if you are not speaking.

Discussion forums

• You can develop your understanding of a topic and learn from others in discussion forums.
• Checking previous posts before you ask a question can help build your confidence before you post and help you avoid asking the same question.

Dealing with issues and conflict

• Using cautious language and trying to reach an agreement can resolve online conflict.
• Try not to send an email or post a comment when you are feeling angry. Wait until you have had a chance to think more clearly.