Student IT support

We provide essential IT facilities to help you succeed. These resources are designed to enhance your academic journey from being able to borrow laptops to accessing printers around campus, software access and technical support. This guide will help you navigate and make the most of the IT support we provide to our students.

• Accessing the internet
• Requesting laptops
• Software access
• Using Library printers
• Training and workshops
• IT queries
• Learn more

UQ WiFi is the default wireless network for all University of Queensland campuses.

Your login details should be:

Username: Your UQ username (e.g. s1234567)

Password: Your UQ password

Here is a detailed guide to Connect your device to UQ WiFi.

Eduroam

What’s eduroam you ask?

It is a secure network deployed at numerous universities and research institutions worldwide. You may require a virtual private network in some locations such as the Toowoomba and Rockhampton hospitals.

Your login details should be:

Username:  Your UQ account username in the format username@uq.edu.au. For example, s1234567@uq.edu.au

Password: Your UQ password

Here is a detailed guide to Configure your device for eduroam.

Virtual private network (VPN)

Borrowing laptops

Are you looking to borrow a laptop? Students enrolled in the current semester can borrow a laptop from the Library using their student ID card. For detailed information, visit Laptop loans.

There are:

• 24 hours loans at laptop lockers in Central Library (St Lucia) and JK Murray Library (Gatton).
• 28 days loans to undergraduate and coursework postgraduate students who do not have a computer or laptop you can use for your studies. Borrow a laptop from an AskUs service point at the Dorothy Hill Engineering and Sciences (St Lucia) or Gatton libraries during AskUs desk hours.

Loan conditions

• You must be enrolled for the current semester. If you unenrol, you must return the laptop to the Library. Your enrolment status may be checked periodically. 
• Your laptop loan must be returned to the AskUs service point where it was borrowed during service hours to be checked back in.  
• Laptop loans cannot be renewed except under extenuating circumstances. Please contact us if you need assistance. 

Self-service 24-hour laptop loans

Borrow a laptop anytime at the Laptop Locker in these 24/7 study spaces:

• Level 1, Central Library. Check laptop availability online. Find the locker near the AskUs service point.
• Level 1, JK Murray Library (UQ Gatton).

  Taking the laptop off-campus?

  Make sure to log in to the machine before leaving campus. 

Your UQ ID card is required to borrow and return the laptop:

• Follow the instructions on the locker to check out a laptop. You will receive a loan confirmation email.
• Return the laptop to its locker by the due date and time in your loan receipt.

28-day laptop loans

Undergraduate and coursework postgraduate students can borrow a laptop for 28 days during semester, depending on availability. Loans begin at the start of each semester.

Software access

Our computers and loan laptops provide access to a range of software such as Microsoft 365 apps. Additional software can be installed via ZenWorks:

1. Open the ZENworks application.
2. Locate the software by selecting a folder.
3. Double click the software title to open it.

UQ Digital Workspace (UQDW)

You can also get access to the software you need via the UQ Digital Workspace (UQDW). Approved students can request access to software applications or full desktop environments using any device from any location with an internet connection.

View the list of software currently available on UQDW.

After you have been granted access to UQDW, you will be able to access the software via an installed virtual application or desktop or via a web browser.

UQ Digital Workspace is available on our workstations and loan laptops via the Zenworks application.

Using Library printers

There are printers in most of our locations. You can print, scan or copy. You must use your student ID card or UQ login to access these printers and pay for printing. They are linked to your print account.

Note: To access your print account,  ensure that you have connected to the UQ Internet when on campus and UQ Virtual Private Network when off-campus.

For a more detailed guide and printing costs, visit Print, scan and copy.

Printer locations

St Lucia campus

• Architecture and Music Library (Building 51), level 3
• Biological Sciences Library (Building 94) – levels 1, 2, 3 and 4
• Central Library (Building 12 and 12A) – levels 1 (L105, N103, N122), 2, 3 and 4
• Dorothy Hill Engineering and Sciences Library (Building 50) –  levels 2 and 3
• Duhig Tower (Building 2) – levels 2 and 5
• Walter Harrison Law Library (Building 1) – levels 2, 3 and 4

Gatton campus

• JK Murray Library (Building 8102) – level 2

Herston campus

• Herston Health Sciences Library (Block 6) – level 6 (621, 625)
• Oral Health Building (Building 883) – Level 5

Dutton Park campus

Dutton Park Health Sciences Library – level 6

Printing from your mobile

Watch Printing from your mobile device (YouTube, 1m 34s)

Training and workshops

We offer workshops in software, research skills, and publishing and research management. Classes are added often, so check regularly. Sessions are available in-person and online.

Visit training and workshops for sessions and to make a booking.

IT queries