Taking in a Prescription

School of Pharmacy

42 Taking in a Prescription

Outcome:

Prescription is appropriately accepted from customer with adequate information to allow accurate dispensing and supply.

Potential Risks:

Insufficient information acquired from customer to allow safe and appropriate medication supply.

Course

This EPA is undertaken in PHRM2102

Entrustment level

The anticipated entrustment level for a PHRM2102 is between 1-3, depending on the level of experience in a community pharmacy.

EPA Template

Note: Printable EPA templates are available on course sites.

Search:

Element	Performance Criteria Description
Prescription Review	Prescription is checked for legality, validity and completeness according to all relevant jurisdictional requirements: - Ensure prescription fulfills PBS requirements (if applicable) - Ensure prescriptions for S4s, S8s and Monitored Medicines comply with the Medicines and Poisons (Medicines) Regulation 2021 - Q Script check performed (if applicable)
Confirm Patient details	- Confirm correct patient, patient address, and date of birth - Confirm Medicare/Concession status (i.e. Repat, CTG, etc)
Confirm Patient Preferences	- Generic brand preferences - Confirm item(s) required for supply - Confirm if CMI/patient information required - Confirm if patient has any specific questions to address - Confirm timing for supply (i.e. Is patient waiting or calling back?)
Confirm Relevant Medical History	Applies a disciplined and systematic process to gather relevant information from patient: - Has the medication been used before? - Confirm allergies/ADRs - Does the patient have any medical conditions? - Is the patient taking any medicines, including OTC and CAMs: - Pregnancy/BF status (if applicable)
Clinical Review/Reasoning	Individualised assessment of the appropriateness of the prescribed medication in the context of the specific patient including the indication and feasibility of use: - Consider the personal characteristics, preferences, values, beliefs and cultural and linguistic diversity of the individual - Consider potential adherence issues based on communication skills, health literacy, visual/hearing impairment, physical limitations (e.g. swallowing difficulties, dexterity issues, etc)
Finalising Prescription In-take	- Prescription placed in appropriate area in dispensary in accordance with local procedures within the pharmacy - Handover of any relevant information is provided to pharmacist - Closing communication to patient (e.g. Thanks for waiting, we will call out your name when your Rx is ready)
Collaboration and Agency	- Clarification is sought for any further information required and appropriate action taken - Identify and acknowledge any professional or personal limitations and seek support where necessary

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