6. Printing at UQ

PaperCut is the system which allows you to print at any of the Libraries at UQ. It has its own online portal for handling top-ups, history of jobs, web printing and more. You can also access your account through the PaperCut application on any of the Library computers.

Our Print, scan & copy page has more information on printing or detailed instructions on using your PaperCut account.

Logging in to PaperCut

Your print account is available on-campus or by using the UQ Virtual Private Network when you are off-campus.

Log in to your PaperCut account.
Use your UQ username and password.

PaperCut dashboard

The dashboard provides an overview of your printing account.

Summary has Balance, Print jobs, Pages, Activity history and Environmental impact.
The PaperCut dashboard shows a summary of your printing history.

Transfers: Transfer allows you to send some of your printing balance to another UQ student using Papercut.

Web Print: Web print has instructions on how to print pages in your browser. Note: it is recommended you print using Mobility Print if you are on campus.

Print from your mobile device: Instructions on installing Mobility print on your personal device. Mobility print allows you to connect to UQ’s printing network and print documents.

Printing from your own computer or device

You can set up printing from your own laptop. You can also print from your mobile. There are 2 options to print from your own device — Mobility print and Web Print. The Print from your mobile device guide has information on setting these up.

How long will it take for your money to arrive in your PaperCut account?

It can take from 15 minutes to 24 hours for your balance to update when you top-up your account.

If you are planning to do some printing at UQ, ensure you have enough credit or try to top up the day before.


You can request a refund on your PaperCut account if there is an error or issue.

  1. Click Recent Print Jobs in your print account.
  2. Locate the job and click Request refund.
Transaction history, Recent print jobs and Jobs pending release
Recent Print Jobs option
Request refund option in the list of print jobs
Request refund option
  1. You will need to provide specific details on the error or issue which led you to request a refund.
  2. After you make the request, if you return to the recent jobs page the status of your print job will be changed to Refund Pending.
  3. The printing team will review your request and will be in contact if required. Your request will be automatically refunded if successful.

Note: You can also request a refund of your remaining print credit if you are finishing at UQ. Visit Print, scan & copy and follow the instructions under Refund print credit.

Large print jobs

Printing large jobs is not advised. For printing large amounts we recommend:

  • Break your job into smaller batches e.g. if you’re printing 50 pages, print 10 pages 5 times.
  • Ensure you have Mobility Print installed as Web Print does not have the capabilities to print large jobs.
  • Be mindful of the paper supplies in the printer before you start. If you want to check if there is enough, visit the AskUs desk.

If you want to print more than 200 pages, it’s best to contact UQ Print.

Printing costs

Check the printing costs on the Print, scan & copy page.

Note: Colour printing costs more. Check the colour settings before you send the print job.

Scanning to USB or email is free from Library printers.

Scan to email

Scanning is free. Default scans are:

  • single sided
  • in colour.

Our Scan to email or USB page has more information.

So you think you can print? Test your knowledge!


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